7wine's Privacy Policy

1. Data Collection

7wine collects various types of information to improve your service experience and manage your account. Below is a description of the types of information we collect.

1.1 Information You Provide Directly

When you register an account on 7wine or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay, or bank account details)
• Information provided during support communications

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically through technical means:

• IP address and device identification information
• Browser type and version
• Platform activity logs (login times, game history, transaction records)
• Data obtained from cookies and similar tracking technologies
• Referral sources and navigation patterns

2. Purpose of Data Use

7wine uses collected information only for specific and legitimate purposes. We process your data for the following reasons:

2.1 Account & Service Management

• Creating, verifying, and securing your account
• Processing deposit and withdrawal transactions
• Managing bonuses and promotional offers
• Providing customer support

2.2 Security & Compliance

• Fraud detection and prevention
• Ensuring responsible gaming and user protection
• Age verification — only users aged 21 or above may use our services
• Compliance with Anti-Money Laundering (AML) regulations

2.3 Service Improvement

• Improving platform performance and user experience
• Sending relevant notifications and updates
• Personalizing content based on user preferences

3. Data Sharing & Disclosure

7wine may share your information with third parties in limited and specific circumstances. Those circumstances are listed below:

3.1 Service Provider Partners

Only the minimum necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay, and banking partners), technology infrastructure providers, and game providers. All such partners operate under strict confidentiality agreements.

3.2 Legal Obligations

We may be required to disclose information in response to legal processes, court orders, or valid requests from government authorities. In such cases, we maintain full compliance with the law.

3.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new entity. However, the protections outlined in this Policy will continue to apply.

4. Cookies & Tracking Technologies

7wine uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help make our platform more functional.

4.1 Cookies We Use

• Essential Cookies: Required to maintain login sessions and security.
• Functional Cookies: Remember language preferences and user settings.
• Analytics Cookies: Collect platform usage statistics to help improve our services.

4.2 Cookie Controls

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect certain key functions of the platform.

5. Data Security Measures

Keeping your personal information secure is 7wine's top priority. We apply industry-standard, up-to-date security measures:

• SSL/TLS encryption technology used for all data transmissions
• Advanced encryption methods applied to stored data
• Restricted access controls — only authorized personnel can access the necessary information
• Regular security audits and reviews
• Two-Factor Authentication option
• Automated systems for detecting suspicious activity

6. Data Retention Period

7wine retains your information only for as long as necessary. The retention period is determined on the following basis:

• Information for active accounts is retained while the account remains active.
• Even after an account is closed or deactivated, certain information may be retained for a specified period to meet legal and regulatory requirements.
• Financial transaction records may be retained for an extended period in accordance with applicable regulations.
• Marketing-related data is deleted within a reasonable time after you opt out of marketing communications.

Once the required period has passed, we securely delete or anonymize your information.

7. Your Rights

As a 7wine user, you have important rights over your own information. We respect these rights and are committed to helping you exercise them:

7.1 Right to Access

You may request to know what information we hold about you. We will provide you with a copy of that information within a reasonable time.

7.2 Right to Correction

If there are any inaccuracies or errors in your stored information, you can contact us to have them corrected. We also provide the option to directly update manageable information in your account settings.

7.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. Please note that due to legal obligations, we may be required to retain certain information for a specified period.

7.4 Withdrawal of Marketing Communications

If you no longer wish to receive promotional emails or messages, you may opt out at any time. Essential communications related to account management and transactions will continue.

To exercise any of the rights above, please contact us at: [email protected]

8. Protection of Minors

7wine's services are intended only for individuals aged 21 or above. We do not intentionally collect any information from minors. We strictly follow an age verification process at the time of account registration.

If we become aware that a minor has created an account, we will immediately close that account and delete the associated information.

9. Third-Party Links & Services

The 7wine platform may contain connections to third-party services. These third parties have their own privacy policies, and 7wine has no control over how they collect or manage information. We recommend that you review the privacy policy of any third-party service before using it.

10. International Data Transfers

In some cases, your information may be processed or stored internationally as required to operate our services. In such cases, 7wine ensures that these transfers are carried out while maintaining appropriate safeguards and following best practices for international data protection.

11. Policy Updates

7wine may update this Privacy Policy from time to time as needed. When changes are made, we will:

• Publish the updated policy on the platform and note the latest update date at the top of the page.
• Send a notification to your registered email address for significant changes.
• Your continued use of our services after changes have been made will be considered as acceptance of the updated policy.

We recommend reviewing this page regularly so you stay informed of the latest changes.

12. Contact & Complaints

For any questions, concerns, or complaints regarding this Privacy Policy, please get in touch with us. Our dedicated privacy team will review and resolve your request within an appropriate time.

Email: [email protected]

Our support team is available 24 hours a day, 7 days a week in both Bengali and English. Instant assistance is also available via live chat.