7wine's FAQ — All Your Questions Answered Here

Account verification is done primarily for your security. It ensures that no one else is using your account and that the money you have deposited is fully protected. At the same time, this process is essential to prevent fraud and unauthorized access on the platform.

Verification is usually requested before your first large withdrawal or if any unusual activity is detected on your account. In some cases, you may be asked to verify basic information right after registration. The support team will let you know via live chat or email exactly which documents are needed.

If verification is rejected, the support team will inform you of the reason. This usually happens when images are unclear, documents are expired, or there are discrepancies in the information. Correcting and resubmitting the documents will resolve the issue. For any assistance, contact our 24/7 live chat.

Yes, this is very important. The name on your 7wine account and the name registered with bKash, Nagad, Rocket, Upay, or your bank account must be exactly the same. A name mismatch can block the withdrawal process. So enter your name carefully at the time of registration.

Absolutely. 7wine uses SSL encryption to keep all personal information secure. The verification documents you submit are accessible only to the designated verification team and are not shared with any third party. You can read our privacy policy for more details.

The minimum deposit at 7wine is just ৳100. This applies to all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer all follow the same rule. You can start with a small amount to get familiar with the platform.

7wine does not charge any additional fee on deposits. However, your mobile banking provider or bank may charge a small transaction fee according to their own policies. It is best to confirm that directly with your payment provider.

Go to the Send Money option in the Nagad app or by dialing *167#. Send the required amount to 7wine's designated Nagad number and save the transaction ID. Then confirm the deposit on 7wine's cashier page using that ID. Live chat support will assist you immediately with any difficulty.

Log in to the bKash app, select "Send Money", and send to 7wine's designated bKash number. Once the payment is complete, you will receive a confirmation message containing a transaction ID. Enter that ID in 7wine's cashier and your balance will be updated.

7wine supports five methods for deposits and withdrawals: bKash, Nagad, Rocket, Upay, and bank transfer (including major banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit is ৳100 and the minimum withdrawal is ৳800 for all methods.

After opening a new account at 7wine, a 150% welcome bonus is automatically added to your account on your very first deposit. You can receive a maximum bonus of up to ৳15,000. For example, if you deposit ৳1,000, you will get a ৳1,500 bonus, making your total balance ৳2,500.

No, the welcome bonus applies only once per player. One identity, one phone number, or one payment method cannot be used for multiple accounts. Violating this rule may result in account termination.

A wagering requirement is the number of times you need to place bets before you can withdraw bonus winnings. At 7wine, this is 10 times — but note that the calculation is based only on the bonus amount, not the combined total of the deposit and bonus. Example: if you receive a ৳1,500 bonus, you need to wager ৳15,000 to become eligible to withdraw the bonus winnings.

Yes, every bonus has an expiry period. If the wagering requirement is not met within the specified time, the bonus may be cancelled. Detailed information about expiry can be found on the terms and conditions page. For any questions, contact live chat or [email protected].

Yes, you will always receive a 150% bonus on your first deposit, but the maximum limit is ৳15,000. That means even if you deposit ৳22,000, the bonus will be ৳15,000 and your total balance will be ৳37,000. For deposits above ৳10,000, the bonus amount will not exceed ৳15,000 at the 150% rate.

Teen Patti is a popular three-card game from South Asia. Each player receives three cards and the highest-value hand wins. Andar Bahar is even simpler — the dealer places a joker card, and you bet on whether the next matching card will land on the Andar (inside) or Bahar (outside) pile. Both games are available with live dealers at 7wine.

Baccarat is a two-sided card game — Player and Banker. The goal is to bet in advance on which side's cards will total closest to 9. You can bet on the Player, Banker, or a Tie outcome. Enjoy Baccarat in a real environment with professional live dealers at 7wine.

7wine's live casino tables have separate options for different budgets — from regular low-bet tables to high-bet VIP tables. The specific amounts are shown next to each table in the game lobby, so you can log in and choose a table that suits you.

Absolutely. 7wine's live casino is fully mobile-friendly. No separate app download is needed — you can watch the live stream and play directly in your smartphone's browser. A stable internet connection is recommended for the best experience.

Roulette has a spinning wheel with slots numbered 1–36 (and 0). The dealer releases a ball and the number where the ball lands is the winner. You can place bets on a specific number, color (red/black), odd/even, or a range of numbers. At 7wine, you can experience live Roulette tables with real dealers.